Last Updated: February 1, 2025
At Corporate Drip, we strive to provide high-quality garments and excellent customer service. If you are not satisfied with your purchase, we offer a hassle-free return and refund process under the terms outlined below.
1. Eligibility for Returns & Refunds
We accept returns and refunds under the following conditions:
- The item must be unused, unworn, and in its original condition (including tags and packaging).
- Returns must be initiated within 14 days from the date of delivery.
- Items must not be washed, altered, or damaged.
Non-Returnable Items:
- Personalized or customized items (e.g., printed or embroidered garments).
- Undergarments for hygiene reasons.
- Sale or clearance items (unless defective).
2. Return Process
To initiate a return, follow these steps:
- Contact Us – Email us at info@corporatedripp.com or call +254 701 511 511 with your order details.
- Receive Return Instructions – Our support team will provide instructions on how to return the item.
- Ship the Item – Send the item back to our return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service as we are not responsible for lost return shipments.
3. Refund Process
Once we receive your returned item:
- We will inspect the item and notify you of approval or rejection.
- If approved, the refund will be processed within 5-7 business days to your original payment method (Credit Card, PayPal, M-Pesa).
- Refunds may take additional time depending on your bank or payment provider.
4. Exchanges
If you received the wrong size or a defective product, we offer free exchanges. Contact us within 14 days to arrange an exchange for the correct item.
5. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately with photos of the issue. We will replace the item at no extra cost.
6. Late or Missing Refunds
If you haven’t received your refund after 7 business days, please:
- Check with your bank or payment provider.
- Contact our support team at info@corporatedripp.com for further assistance.
7. Contact Us
If you have any questions about our refund policy, feel free to reach out:
📧 Email: info@corporatedripp.com
📞 Phone: +254 701 511 511
📍 Address: Nairobi, Kenya